Role: Help Desk Specialist
Location: Sapula , OK (NE of Oklahoma City)
Office: 5 days on site
Salary: $55,000-70,000 depending on experience
About the position
The Help Desk Specialist Lines is responsible for providing technical support and assistance to both internal and external customers. This role involves diagnosing and resolving technical issues, guiding users on hardware and software usage, and ensuring the smooth operation of the company's IT infrastructure. As the first point of contact for IT-related inquiries, the Help Desk Specialist plays a crucial role in maintaining productivity and operational efficiency within the organization.
Responsibilities
- Provide first-line support for all technical issues via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Log all incidents and service requests in the helpdesk ticketing system.
- Monitor and update ticket statuses to ensure timely resolution.
- Conduct routine system checks and maintenance tasks.
- Monitor system performance and identify potential issues.
- Provide training and guidance to users on IT systems and software.
- Collaborate with IT team members to resolve complex issues.
- Track and manage IT assets, including hardware and software inventories.
- Adhere to company IT security policies and procedures.
Requirements
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with operating systems (Windows, MacOS, Linux) and common office software.
- Familiarity with help desk ticketing systems and remote support tools.
- Ability to process information with high levels of accuracy and energy.
- Ability to multi-task and prioritize workload.
- Computer proficiency and ability to navigate between multiple programs.
Nice-to-haves
- Demonstrates an 'All In to Win' attitude and displays self-motivation and a strong desire to learn.
